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Home > Blog > Big Agency or Boutique Broker? Why Personalized Service Wins Every Time
MONDAY, MAY 26, 2025

Big Agency or Boutique Broker? Why Personalized Service Wins Every Time

When it comes to health insurance, a lot of businesses assume “bigger is better.” Big-name brokerages. Big offices. Big promises.

But bigger doesn’t always mean better—especially when it comes to something as personal as your employee benefits.

At Schulte Insurance Agency, we’re proud to be a boutique, second-generation brokerage—and here’s why that matters.

👋 You’re Not a Number

With national firms, it’s easy to feel lost in the shuffle. Account managers change. Service feels distant. Questions take days to get answered.

With us? You’ll know who’s on your team. We build real relationships and stay with you year after year. When you need help, you talk to someone who already knows your business—and actually cares.

🛠️ Custom Strategy, Not Cookie Cutter

Larger firms often push a one-size-fits-all model to scale faster. That may work for them—but not for you. We take the time to understand your goals, budget, and culture, then build a plan around what actually fits.

Whether it’s fully insured, level-funded, self-funded, or a PEO—we bring options and explain the pros and cons, plain and simple.

📞 Support That Actually Shows Up

From open enrollment meetings and one-on-one employee support to late-night claims issues—we show up. Our team works hands-on with your HR and leadership to solve problems and take tasks off your plate.

💬 Direct Access, Year-Round

With us, there’s no waiting on hold or bouncing between departments. We’re available, responsive, and right here in your community. And we don’t disappear after renewal season—we’re in it with you all year long.


What You Really Need Is a Partner

Health insurance is complex. But the experience shouldn’t be.

Working with a boutique broker like Schulte Insurance Agency means you get real people, real service, and real results. You’ll always have a partner looking out for your employees like they’re our own. 

Posted 12:00 PM

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NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
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