Call Us 760-436-5015 ☰ ˟
Logo
Call Us 760-436-5015 to get your personalized insurance quote
  • Home
  • Get A Quote
    • Dental
    • Disability Insurance
    • Employee Benefits
    • Health
    • Life
    • Long-Term Care Insurance
    • Medicare
    • Prescription Insurance
    • Travel
    • Vision
  • Blog
  • Resources
    • Refer a Friend
    • Important Links
    • Insurance Glossary
    • Frequently Asked Questions
  • About Us
    • About Schulte Insurance Agency
    • Location Map
    • Employee Directory
    • Customer Testimonials
    • Privacy Policy
  • Contact
    • Contact Us
Group Employee Benefits Icon

Group Employee Benefits

We browse through a wide variety of coverages and find the right one for you.

Learn More
Individual & Family Icon

Individual & Family

We browse through a wide variety of coverages and find the right one for you.

Learn More
Medicare Icon

Medicare

We browse through a wide variety of coverages and find the right one for you.

Learn More
Life Icon

Life

We browse through a wide variety of coverages and find the right one for you.

Learn More
Home > Blog > Oh Covered California…let me count the issues
WEDNESDAY, JULY 21, 2021

Oh Covered California…let me count the issues

Well, Covered California has been a nightmare to work with from day one. Every time we call a customer service representative we seem to get a different answer, and rarely is it correct. Here are just some of the issues we deal with on a daily basis over at Schulte Insurance so you can get an idea of what goes on “behind the scenes.” No matter how competent our team is, we have to deal with a lot of incompetence over there:

Moving customers to Medi-Cal who should not be on Medi-Cal and then cancelling their in force health insurance policy

Canceling a client’s insurance as never effective when requesting a future termination date

Cancelling a client’s insurance the day of request when the consumer really wants a future termination date

Telling a client they are ineligible for Covered California and transferring them over to Medi-Cal, yet then the client goes to Medi-Cal and finding out they are not in fact eligible for Medi-Cal

Not sending changes over to the insurance companies correctly

Sending incorrect information over to the insurance companies (address changes, dependent changes, subsidy information etc)

Leaving 2014 health insurance policies in effect plus their new 2015 health insurance policy giving a client 2 policies with the same insurance company. The insurance companies cannot fix this until they get the correct “feed” over from Covered CA.

Not cancelling a customer’s old health insurance policy when they decide to change to a new insurance company

Not enrolling an employee in a SHOP (Small group) plan for 4 months after the application is received – meanwhile, thousands of dollars of medical claims have been paid out by the client

Listing the incorrect agent on an application so that we cannot fix our clients problems as we are not showing “agent of record”

The list goes on…and on…and on…

While getting a tax credit can be a great thing, just be prepared for many issues if you decide to enroll. We really hope these issues will clean up in the near future – but what most of you are not seeing behind the scenes is a big, big mess that we are trying our best to work through.

What kind of issues have you had with your Covered California policy? We really hope Covered California gets their act together and gets their full staff properly trained soon, so that these issues stop happening.

Posted 8:53 AM

Share |


No Comments


Post a Comment
Required
Required (Not Displayed)
Required


All comments are moderated and stripped of HTML.

NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
Blog Archive
  • 2025
  • 2024
  • 2023
  • 2022
  • 2021

  • medicare(4)
  • medicare advantage(4)
  • scripps clinic(3)
  • scripps(3)
  • open enrollment(3)
  • scripps coastal(3)
  • anthem blue cross(2)
  • disability insurance(2)
  • medicare supplement(2)
  • health(2)
  • health insurance(2)
  • coverage(2)
  • insurance(2)
  • medicare part d(2)
  • transportation health insurance(1)
  • optometrist employee health insurance(1)
  • drug plan(1)
  • urgent care(1)
  • negotiations(1)
  • life insurance(1)
  • home health care emloyee health insurance(1)
  • occupational therapist health insurance(1)
  • anthem and scripps(1)
  • dentist group health insurance(1)
  • san diego health insurance broker(1)
  • psychologist health insurance(1)
  • car mechanic health insurance(1)
  • covid(1)
  • brewing company health insurance(1)
  • family health insurance(1)
  • healthcare sharing ministry(1)
  • anthem & scripps(1)
  • preschool health insurance(1)
  • anthem(1)
  • attorney health insurance(1)
  • doctor group health insurance(1)
  • employee(1)
  • scripps contract(1)
  • home health care agency health insurance(1)
  • emrgency room(1)
  • antigentest(1)
  • dayare health insurance(1)
  • health insurance payroll deductions(1)
  • law firm health insurance(1)
  • dental insurance(1)
  • tech health insurance(1)
  • anthem scripps(1)
  • podiatry health insurance(1)
  • software health insurance(1)
  • group(1)

View Mobile Version

Contact Us Today!
800-238-6100

Social Social Social Social Social

Resources

  • Products
  • Customer Service
  • Payment Options
  • About Us
  • Refer A Friend
  • Our Carriers
  • Blog
  • Contact Us

Contact Us

1036 Second Street
Encinitas, CA 92024

Direct: 760-436-5015 | Toll Free: 800-238-6100
info@schulteinsurance.com | Fax: 760-942-4617
© Copyright. All rights reserved. | Powered by Insurance Website Builder